Creating a Chat Bot with Strongly.AI: A Step-by-Step Guide

Introduction: The Power of AI-Driven Chat Bots

Chat bots have become an essential tool for businesses looking to enhance customer engagement, streamline support processes, and provide 24/7 assistance. Strongly.AI's platform offers a powerful yet user-friendly solution for creating sophisticated, AI-driven chat bots that can transform your online presence. This guide will walk you through the process of creating and deploying a customized chat bot using Strongly.AI's intuitive interface.

Step-by-Step Guide to Creating Your Chat Bot

Follow these steps to create your own AI-powered chat bot using Strongly.AI:

1. Access the Chat Bot Creation Interface

1. Log in to your Strongly.AI account.
2. Navigate to the "Chat Bots" section in the dashboard.
3. Click on the "Create New Chat Bot" button to begin the process.

2. Configure Your Chat Bot

In the chat bot creation interface, you'll need to provide the following information:

• Name: Choose a name for your chat bot.
• Model Selection: Pick the AI model that best suits your needs.
• System Prompt: Enter a system prompt that defines the chat bot's behavior and knowledge base.
• Assistant Prompt: Provide an initial prompt for the assistant to set the tone of the conversation.
• Display Options:
  • Choose between a bubble at the bottom of the page or embedded HTML.
  • Select the bubble color and header color for visual customization.
  • Set a header message to greet users.
  • Define a default message for when the chat is initiated.
• Font Customization: Choose the font size and family to match your website's style.
• Filters: Apply filters for PII (Personally Identifiable Information), IP addresses, and other sensitive data as needed.

3. Enhance Your Chat Bot with RAG-Enabled Models

To make your chat bot truly intelligent and up-to-date, Strongly.AI offers the option to use RAG (Retrieval-Augmented Generation) enabled models. This powerful feature allows your chat bot to access and utilize relevant information from your website content or any other data you choose to make available.

Benefits of RAG-Enabled Models:

• Up-to-date Information: Your chat bot can access the latest content from your website or database.
• Contextual Responses: Provide more accurate and relevant answers based on your specific content.
• Reduced Hallucinations: By grounding responses in your actual data, the chat bot is less likely to generate incorrect information.
• Customized Knowledge Base: Train the model on your unique content, making it an expert in your domain.

How to Enable RAG for Your Chat Bot:

1. Data Source Selection: Choose the content you want to make available to your chat bot. This could include:
   • Your website pages
   • Product catalogs
   • FAQs and knowledge base articles
   • Internal documents (for employee-facing chat bots)
2. Data Ingestion: Use Strongly.AI's data ingestion tools to upload and process your selected content.
3. Index Creation: Our system will create a searchable index of your content, optimizing it for quick retrieval.
4. Model Configuration: Select the RAG-enabled option when configuring your chat bot model.
5. Testing and Refinement: Run test queries to ensure your chat bot is effectively using the ingested information and refine as needed.

4. Create Your Chat Bot

Once you've configured all the settings to your satisfaction, click the "Create Chat Bot" button to generate your new AI assistant.

5. Obtain Your Chat Bot Key

After creation, you'll be provided with a unique Chat Bot Key. This key is essential for integrating the chat bot into your website.

6. Integrate the Chat Bot into Your Website

To add your new chat bot to your website, you'll need to insert a small script at the bottom of your web pages. Here's the code you'll need to add:

<script src="http://<strongly host>/api/v1/chatbot"></script>
<script>
StronglyAI.init('< Chat Bot Key >');
</script>

Replace <strongly host> with the appropriate Strongly.AI host address, and < Chat Bot Key > with your unique Chat Bot Key.

Advanced Customization and Best Practices

Tailoring Your Chat Bot's Personality

The system and assistant prompts play a crucial role in defining your chat bot's personality and capabilities. Here are some tips for effective prompt engineering:

• Be specific about the chat bot's role and the type of information it should provide.
• Include guidelines for tone of voice and style of communication.
• Specify any limitations or topics the chat bot should avoid.

System Prompt Example:
You are a friendly customer service assistant for TechGadgets, an online electronics store.
Your role is to help customers with product inquiries, order status checks, and general
support. Always maintain a positive and helpful tone. If asked about prices or stock,
encourage the customer to check the website for the most up-to-date information.

Assistant Prompt Example:
Hello! I'm your TechGadgets assistant. How can I help you with your tech needs today?

Optimizing Chat Bot Performance

To ensure your chat bot provides the best possible user experience, consider the following best practices:

• Regularly review and update your chat bot's knowledge base to keep information current.
• Monitor chat logs to identify common user queries and improve responses over time.
• Use clear call-to-actions within the chat to guide users towards desired outcomes.
• Implement a seamless handoff process to human agents for complex inquiries.

Ensuring Security and Compliance

Strongly.AI provides robust security features to protect sensitive information:

• PII Filtering: Automatically detect and redact personally identifiable information.
• IP Address Protection: Prevent the exposure of user IP addresses in chat logs.
• Custom Data Filters: Set up additional filters for industry-specific sensitive data.

Conclusion: Elevate Your Customer Engagement with AI

Creating a chat bot with Strongly.AI opens up new possibilities for enhancing customer engagement, streamlining support processes, and providing round-the-clock assistance. By following this guide, you've taken the first step towards implementing a powerful AI assistant that can transform your online presence.

Remember, the key to a successful chat bot lies in ongoing refinement and adaptation. Regularly review your chat bot's performance, gather user feedback, and make iterative improvements to ensure it continues to meet and exceed your customers' expectations.

Ready to Transform Your Customer Engagement?

Experience the power of AI-driven conversations with Strongly.AI's chat bot creation platform. Start building your custom chat bot today and take your customer interactions to the next level.